Kyana Assist
Always here for you.
Kyana Assist is Koenig & Bauer’s AI-powered chatbot that is always at your side. Based on the innovative technology of Gemini, Google’s most powerful language model, Kyana Assist provides instant access to machine-specific knowledge and troubleshooting tips directly from your myKyana portal.
24/7 available
100% AI-based
Support powered by generative artificial intelligence.
Why use Artificial Intelligence in print production?
The dynamic day-to-day operations of a print shop require fast solutions. An AI chatbot provides round-the-clock support and answers questions instantly. Thanks to advanced AI technology, you and your team can access extensive machine-specific knowledge and provide precise instructions for maintenance and troubleshooting. This speeds up the support process, increases efficiency and maximises machine uptime. A chatbot is your trusted assistant for fast technical support, overcoming language barriers and facilitating access to knowledge.
Key functions
This revolutionary tool combines Koenig Bauer-specific knowledge with artificial intelligence, making time-consuming leafing through manuals a thing of the past.
AI-based chat function
Kyana Assist provides instant technical support with no waiting time. Based on the latest AI technology, Kyana provides users with machine-specific knowledge and, when desired, provides them with detailed troubleshooting solutions, precise maintenance instructions and more.
Language switch
Your AI assistant will be able to understand and speak multiple languages, making communication and access to technical information much easier for international users. Kyana currently supports technical terms in English. Additional languages will continuously be added.
Digital knowledge base
Kyana Assist offers direct access to the product knowledge of your Koenig Bauer equipment. In addition to the AI chatbot as a convenient resource, our users also have access to the entire knowledge base in the form of a clearly structured document library.
AI-based data analysis (available soon)
The seamless integration of the module into the myKyana portal will enable Kyana Data users to make data-based enquiries in the future. The AI will then analyse anomalies in your production data for you. If required, you can open a ticket directly from the tool for further support from the service team.
Kyana Assist in action
Kyana Assist in action
Your advantages
Maximum data security
Closed architecture for maximum security of your data, entered information and internal knowledge.
Latest AI technology
Fast, reliable answers to complex questions related to your day-to-day print operations, thanks to AI-based processing and analysis of massive amounts of data in real time.
Accessible anytime, anywhere
Access the full power of AI from anywhere in the world at any time via the browser-based interface – whether on the move or at a terminal in production.
Always up to date
The continuously learning AI becomes an indispensable companion in the rapidly evolving technology landscape.
Maximum machine availability
Quickly and efficiently assists with troubleshooting and maintenance in challenging situations to maximise machine uptime.
Response to skilled labour shortages
Eases the onboarding of new staff, simplifies training and improves technical understanding and skills.
